Contact FIBI
Questions about a project, membership, or an investment you already hold.
Last updated
You can reach FIBI through the channels listed below for questions about a specific project, about membership tiers, or about an investment you already hold. For questions that come up often — how ownership is structured, when returns are paid, what the risks are — the FAQ is likely to answer faster.
How do I reach FIBI?
Contact details are being finalised. In the meantime, sign in to your account to raise a question about an existing investment, or browse the frequently asked questions.
Company details
Company registration details will be published here. If you are evaluating an investment and need them before we publish, ask us directly — a platform that will not identify its registered entity is one you should decline.
Details of FIBI’s regulatory status are set out in our risk disclosure. Confirm the regulatory position of any platform before committing funds, and check the register of the regulator it names.
How do I raise a complaint?
Raise the matter with us first, in writing, with your account details and the project concerned. If you are not satisfied with the outcome, you may be able to escalate to the relevant Kenyan authority depending on the nature of the complaint and FIBI’s regulatory status.